As a general matter, RentJungle.com does not provide refunds for ads after an ad is purchased except for the following 3 reasons:
- You mistakenly purchased a duplicate ad for the same apartment and both appear on the Site at the time of your request
- An error in our systems/processes causes you to be charged an incorrect amount
- Our website is offline for a period longer than 48 hours
In order to be eligible to receive a refund under these circumstances, RentJungle.com must receive your refund request in the manner described below.
RentJungle.com further reserves the right to make refunds at any time in connection with cases of fraud, abuse, and in other limited instances. RentJungle.com does not provide refunds under any other circumstances. Notwithstanding anything in this policy to the contrary, RentJungle.com reserves the right to finally determine in its sole discretion whether the criteria for a refund set forth in this policy have been satisfied and to request any additional information relevant to such request.
All refund requests must be in writing (via email) and include your name, address, e-mail address, apartment description, the last 4 digits of the credit card used to purchase the ad, and the reasons you are requesting a refund. Please send all refund requests to customercare at RentJungle.com.
RentJungle.com is not responsible for refund requests that are not timely received in accordance with this policy for any reason, including without limitation, Web congestion, addressing mistakes, computer or Internet downtime, or requests submitted by phone, postal mail, or any other manner not expressly provided for in this policy.
If you have any questions about this refund policy, please contact us at customercare at RentJungle.com. RentJungle.com reserves the right to modify this Refund Policy at any time.